I loss my pasport?
Protecting businesses place great weight on lots of things. But what we don’t really seem.
My expensive laptop is stolen
Protecting businesses place great weight on lots of things. But what we don’t really seem.
medical cover
Protecting businesses place great weight on lots of things. But what we don’t really seem.
I require medical treatment ?
Protecting businesses place great weight on lots of things. But what we don’t really seem.
I have rental car ?
Protecting businesses place great weight on lots of things. But what we don’t really seem.
I have an accident in my rental car
Protecting businesses place great weight on lots of things. But what we don’t really seem.
General Remote Support Services Information
Yes, all our technicians are in the USA and speak English. We are 100% focused on remote computer repair and we are a private company that does not send our calls overseas to reduce costs.
We find that certifications alone are not a good indicator of how knowledgeable a technician is. Anyone can pass, a certification test. We value actual education, experience, knowledge, and ability above all else.
This answer varies depending on your problem. Typical PC Tune Up and improving performance is anywhere from 45 minutes to 80 minutes depending on your connection speed. Repairing a virus online can be more time consuming and takes anywhere from 60 minutes to 2 hours on average. In comparison to taking your PC to local repair shop which can take over 10 days to get your computer back, online PC repair is significantly faster.
We support ALL companies’ products that manufacture computers, consumer technology devices, computer-related peripherals, and software. This includes, but is not limited to, Dell, Hewlett-Packard (HP), Compaq, Apple, Toshiba, Acer, Gateway, Netgear, Linksys, D-Link, Belkin, Microsoft, McAfee, Symantec (Norton), Kaspersky, Trend Micro, Canon, Lenovo, Samsung, Webroot and Adobe.
No, we only need you to get us started by initiating our remote control software. This usually takes 3-5 minutes. Once we start the process you can walk away or watch us work on your computer as if we were in front of it. We do not “black” out your screen so you can see everything we are doing at all times. In addition, we can review what was done if you do step away for a few minutes.
Need any help!
If you need assistance or if you have any questions you do not find answers here, please contact us using the chat system or the link below.
Yes, our software does not depend on your network configuration. We only require a high-speed connection to the Internet. So as long as you can get to the Internet and you do not have a dialup connection we will be able to connect to your machine.
Yes. RemotePCGeek utilizes remote assistance. This is the easiest and most efficient way to see and resolve any issue(s) at hand. To resolve most issues, and to connect to your computer, a working internet connection is required.
No. RemotePCGeek can only resolve issues that do not require physical repair (which are the vast majority of issues). Please keep in mind however, that we can still guide you toward a solution or act on your behalf to get whatever it may be resolved.
No. RemotePCGeek has no control over and does not manage the connection between your ISP and your home.
No, RemotePCGeek only offers remote technical assistance via the phone or internet. Since over 93% of issues can be resolved remotely, the service is ideal for the vast majority of issues that may occur with your technology. For the other 7% of issues, we can still guide you toward a solution or act on your behalf to achieve a resolution.
Absolutely not. The only way that our technicians can ever gain access to your computer is if you intentionally request help and then allow us to connect. We have no way of logging into your computer without your consent.
Our current hours of operation are:
Monday – Saturday, 8 AM – 7 PM eastern time
Saturday & Sunday, 8 AM – 7 PM eastern time
Please note that holiday hours may differ.
Billing & Pricing
Absolutely not. The prices stated on our website or the prices provided by a RemotePCGeek representative are exactly what you pay.
Yes. The plans will automatically charge your card each billing cycle (monthly or yearly) as long as the plan is active.
Yes. RemotePCGeek support plans have no obligation past your current support period. For example: if you have a one-year unlimited support plan, you would simply need to cancel prior to your next billing date.
No. RemotePCGeek support plans do not have any extra cancellation fees if you no longer need the service.
No, we cannot put your plan on hold since they include licensed security software services that cannot be paused.
